Do I still need to purchase a new LoadXtreme Kit in case my SIM card or phone gets lost?
No. In case you bought a new SIM Card to replace your lost or stolen SIM, just register your new number by changing the mobile number assigned to your LoadXtreme account using the LX NEWCEL command.
I used a different mobile phone when I registered for LoadXtreme, can I re-register my own phone for my LoadXtreme Subscription Program?
Yes, you can. Just register your number by changing the mobile number assigned to your LoadXtreme account using the LX NEWCEL command.
Can I have multiple Subscription Programs under my name?
We do not allow buying of multiple subscriptions. LoadXtreme does not give additional privileges or incentives, nor does it provide special preferences to members who willfully buy multiple subscriptions.
What is PIK?
PIK is your numeric LoadXtreme Personal Identification Key. PIK is used for your account security. Please memorize your PIK or put it in a secure place. Do not divulge your PIK to anyone! We also suggest that you change your PIK regularly. Maximum allowable digits for the PIK are six (6). When changing your PIK (LX CHGPIK), you must not include spaces.
I forgot my PIK. How do I retrieve it?
You need to call the LoadXtreme Customer Service department. Your PIK shall be sent to your mobile number registered in our system. Please note that a service charge may be applied to this type of request.
Can I change my PIK?
Yes, you may, and we encourage you to do so from time to time to ensure that your PIK’s confidentiality is not compromised. Please refer to Changing your PIK section of the LoadXtreme Subscription Program Guide.
LX LOADS/LOADWALLET FAQs
How do I replenish my LX load wallet?
There are various ways. (1) You can ask from your Dealer to replenish your account. The Dealer may charge not more than 1% of the credit amount as service fee. (2) You can transfer payment to VMobile via Union Bank Bills Payment facility. (3) You can send payments to VMobile Technologies by depositing desired amount to VMObile's accredited banks. Please refer to your Retailer Manual for more information on these banks. Pagkatapos mag deposit you will send this sms command
RELOAD (loadwallet replenishment notification):
EX. LX RELOAD 54012345678/112233/ 2500/MBTC/Edsa Shaw/007-261-50338-3/05-07-2008/11:30:12SMS COMMANDS
Note: Do not include '<' or '>' when sending your SMS commands
Ex. LX REG 5412345678 1812345678 08-05-1973 SUN JUAN DELA CRUZ
Allowed Telco Codes: SMART, TNT, GLOBE, TM, and SUN
Ex. LX CHGADDR 5412345678 123456 1906 Galleria Corporate Ctr. EDSA cor Ortigas Ave., Quezon City
TO MANAGE ACCOUNT:
Ex. LX CHGPIK 5412345678 123456 654321
Check Load Wallet Balance
Ex. LX BAL 5412345678 123456
Change Registered Cellphone Number
Ex. LX NEWCEL 5412345678 123456 09196543210
Ex. LX IREG 5412345678/123456/09199876541/smart/Jose R. Potenciano/08-07-1973/Cuatro de Julio, Galas, Quezon City
TO SIGN-UP RETAILERS (Retailer ONLY Command)
LX RAP RetailerID/PIK/NewRetailerCellphone#/Telco Code*/Full name/Birthdate/Address
Ex. LX RAP 5812345678/123456/09199876541/tnt/Weng Peralta/08-07-1973/Cuatro de Julio, Galas, Quezon City
* Acceptable Telco codes are SMART, TNT, RED, GLOBE, TM and SUN only.
TO SELL LOADS:
Over-the-Air Electronic Loads (OTA)
EX. LX LOAD 54012345678 112233 S30X 09201234567
Electronic PINs (Card-based prepaid load products)
Ex. LX LOAD 54012345678 112233 LEVELUP100 09229224545
for Electronic PIN (e-PIN)
AXS Card Loads (for MRT)
Note: Minimum AXS Card reload amount is P50.00; Maximum reload amount and credit limit is Php2,000.00.
After reloading, customers must update their AXS balance thru GPass or AXS booths found in selected MRT stations.
MRT Station Names Allowed
NORTH - North Avenue
QUEZON - Quezon Avenue
KAMUNING - Kamuning (availability to be announced)
CUBAO - Cubao
SANTOLAN - Santolan (availability to be announced)
ORTIGAS - Ortigas
SHAW - Shaw Blvd.
BONI - Boni
GUADALUPE - Guadalupe
BUENDIA - Buendia
AYALA - Ayala
MAGALLANES - Magallanes
TAFT - Taft
LBC Flowers Express & Cake Products
Ex. LX LOAD 54012345678/112233/ROSERED12/09229224545/
Weng Peralta/Cuatro de Julio, Galas, Quezon City/I MISS YOU HONEY
*Note: Entire SMS command including the greeting card message should not exceed 160 characters (1 part message). Or, you may use the online loading version which does not have this limit.
Lahat ng iyong transaction ay e send ninyo sa loadgateway na ito,depende kong anong number and iyong gagamitin sa pagload,at ano ang pinakahuling numero
Mga Gateways Para sa Pagpapadala ng SMS Command
SMART SUN-isa lang kahit ano payan
SUN-only one gateway
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